Privacy Policy

Flowency Ltd is dedicated to protecting the confidentiality and privacy of information entrusted to us in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who are we?

This Privacy Notice applies to Flowency Ltd, a UK limited company.

2. Contact for privacy questions

If you have questions about this Privacy Notice or how we handle personal data:

hello@flowency.co.uk

We aim to respond within 30 days.

3. How do we collect personal data?

Directly

From individuals who complete our forms, subscribe to newsletters, register for training, or attend events.

Public sources

From public registers (Companies House), news articles, and internet searches.

Social networks

If you login via social media, we collect information you've permitted your provider to share.

Business clients

Clients may share personal data as part of professional service engagements.

4. What personal data do we collect?

Personal data

Contact details (name, company, job title, phone, email, address)
Professional details (job history, education, memberships)

Sensitive data

Information from professional engagements
Diversity information from recruitment
Location data when seeking offices

5. Lawful reasons for processing

Contract

To perform our contractual obligations

Consent

Based on your freely given consent

Legitimate interests

For delivering services, marketing, and operations

Legal obligations

To meet legal and regulatory requirements

6. Why do we need personal data?

Providing professional advice and services
Promoting services to existing and prospective clients
Sending invitations and providing access to events
Administering and securing our information systems
Processing career enquiries
Complying with legal and regulatory obligations

7. Your data protection rights

Access

Verify whether we process your data

Correction

Correct incorrect information

Erasure

Request deletion of your data

Restrictions

Restrict how we process your data

8. Data retention

We retain personal data for seven years unless a different timeframe applies due to business needs or legal requirements.

9. Cookies

Our website may use cookies. For more information, please refer to our Cookie Policy.